There are many reasons I love my job. The company is awesome, the people are awesome, there are dogs and cats and sometimes bunnies and guinea pigs and really. It is just a fabulous place to work.
Right now I am going to tell you why I love the Call Center in particular. I am the Call Center Manager, so these are my people. They also happen to be a particularly funny, sarcastic, witty, friendly, happy group of people, so that makes working with them THAT much better.
Recently one of our reps had a call with a person who was having a hard time hearing her. This particular rep, like me, naturally speaks very loudly. After about a minute on the phone, she was literally shouting for this person to hear her. Her name is Sammi. HI SAMMI. She is also short and has horses.
Sammi had the luck of getting the hard of hearing person just as every other person in the call center ended their call, so her increasingly loud call had our full attention. We also have an internal chat system, which everyone promptly used to mock Sammi. This went on for about 8 minutes. It was like God himself approved of the harassment of poor Sammi, because not a single other call came in during that time. The universe wanted us to be a part of that phone call.
I have copied and pasted that conversation below, with annotations so you have an idea of what happened on the phone call to elicit these responses. Bear in mind, anything that Sammi said was repeated by her several times at increasingly louder levels.
Sammi said to the Pet Parent “We never drop pets”.
Ann 3/31/2016 2:07:40 PM
do we drop pets?
Sammi said that we never reduce coverage due to a pet’s age or health.
Ann 3/31/2016 2:07:45 PM
I think we reduce coverage
Sammi repeated that we never reduce coverage.
Ann 3/31/2016 2:07:54 PM
nope, we definitely do
Ann 3/31/2016 2:07:58 PM
she’s said it 4 times, we for sure do
Milena 3/31/2016 2:08:00 PM
Sammi said again that we never drop pets from coverage.
Brent 3/31/2016 2:08:08 PM
almost every pet i think
Ann 3/31/2016 2:08:14 PM
I always drop pets
Milena 3/31/2016 2:08:21 PM
You can never reduce coverage
Ann 3/31/2016 2:08:23 PM
lets me know whether they will survive the apocalypse.
Sammi said that coverage can be decreased to fit a person’s budget.
Milena 3/31/2016 2:08:28 PM
We don’t like to fit budgets
Joseph 3/31/2016 2:08:38 PM
You all are WRONG. What we don’t do is eat meat on Sundays and every other Tuesday
Sammi said that she would reach out to the Pet Parent’s vet clinic for information, the vet is named Ireland – something.
Ann 3/31/2016 2:08:41 PM
sammi is going to reach out to ireland
Ann 3/31/2016 2:08:50 PM
shit, that’s a long reach. sammi,you’re not that tall!
Brent 3/31/2016 2:08:54 PM
She must have long arms
Sammi said “No, you don’t have to do anything, we’ll get all the information”
Milena 3/31/2016 2:08:56 PM
The customer has to do everything
Jackie 3/31/2016 2:09:04 PM
OH MY GOD.
BETTY JUST SHARTED ALL OVER ME !
Jackie’s dog, Betty, sharted on her and this is unrelated to Sammi’s conversation.
Brent 3/31/2016 2:09:15 PM
Milena 3/31/2016 2:09:21 PM
Ann 3/31/2016 2:09:36 PM
oh my god. first this person’s coverage is gonna be denied, and their pets dropped. now betty is sharting.
Sammi said that you can cancel at any time.
Brent 3/31/2016 2:11:01 PM
YOU CAN NEVER CANCEL EVER
Sammi asked if there was anything else she could help with.
Ann 3/31/2016 2:11:18 PM
there must be something else sammi can help with
Ann 3/31/2016 2:11:22 PM
because they still talkin’
Darcy 3/31/2016 2:11:29 PM
Hey, is Sammi here today? I can’t tell.
Lindsey 3/31/2016 2:11:33 PM
Lindsey 3/31/2016 2:11:37 PM
sammi i’m sorry
Milena 3/31/2016 2:11:38 PM
She’s WFH (work from home) I think
Lindsey 3/31/2016 2:11:44 PM
yes we can still hear her though
Lindsey 3/31/2016 2:11:45 PM
Ann 3/31/2016 2:11:45 PM
wow, really? it’s like she’s right here
Lindsey 3/31/2016 2:11:51 PM
that voice carries
Darcy 3/31/2016 2:11:52 PM
Omg, I’m dying
Ann 3/31/2016 2:11:55 PM
it’s such a good voice.
Darcy 3/31/2016 2:11:56 PM
Oh Sammi, we love you
Sammi said she’d mail a copy of the policy.
Ann 3/31/2016 2:12:02 PM
is she gonna mail a copy? I couldn’t understand.
Joseph 3/31/2016 2:12:09 PM
WOW you all are mean people. I have written evidence for Sammi I was not a part of this
It appeared as if the call was going to end, so people started throwing out suggestions to keep it going longer.
Lindsey 3/31/2016 2:12:11 PM
can you read her the terms and conditions sammi?
Brent 3/31/2016 2:12:28 PM
TELL HER ABOUT THE WEBSITE!
Sammi 3/31/2016 2:12:33 PM
Ann 3/31/2016 2:12:57 PM
Brent is on my level
Things looked hopeful (for us, not Sammi) because Sammi said something about other levels of coverage.
Lindsey 3/31/2016 2:12:58 PM
sammi maybe quote her at all possible levels of coverage though
Then it looked like it was ending again, so more suggestions for extending it.
Joseph 3/31/2016 2:12:58 PM
Talk about vet bill inflation
Darcy 3/31/2016 2:13:10 PM
I can’t even handle this, I am dying
Lindsey 3/31/2016 2:13:12 PM
explain how discounts stack
Joseph 3/31/2016 2:13:18 PM
give her your exstention. don’t forget to do that
give her mine and I’m on non speaking terms with you
Milena 3/31/2016 2:13:22 PM
Did you talk about ORC??
Brent 3/31/2016 2:13:24 PM
ask her about doing an MHR
Lindsey 3/31/2016 2:13:39 PM
explain how we go about paying the vet directly
Ann 3/31/2016 2:14:04 PM
DON’T END IT
The call ended and everyone in the Call Center stood up and gave her a standing ovation. It was one of the most amazing moments ever.
We also do things like this when people are working from home, but we got free food in the office:
And when people are out celebrating Mike’s 50th birthday and we are still working the late shift in the Call Center, they post this picture on Facebook:
And we respond with this:
One of the reasons I love these people is because we all said “Make cranky faces” and both Peter and Joey are smiling happily. How can you not love that?
We are also sorting different dogs breeds into Hogwarts Houses on our internal message board thing. Why? Because we are awesome.